Customer Care Agent — Call Center (Flexible Shifts)

iQor; Dasmariñas; Presencial; PHP 201.000 - 312.000; Jornada completa

Descripción de la vacante

iQor in Dasmariñas, Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by phone, handling a high volume of inbound and outbound calls to create a positive customer experience. You will listen to customers, provide accurate responses, and educate them about products and services while maintaining productivity and quality standards.

We offer award-winning training and a culture that treats you like family, with opportunities for growth and

Formación

• Experience in a transaction-based call center or retail environment.
• Ability to work independently and in a team.
• Must maintain accuracy and production standards.
• Predictable and consistent attendance required.
• Flexibility to work any shift, including nights and weekends.

Responsabilidades

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Conocimientos

Customer service experience

Teamwork

Attention to detail

Attendance reliability

Shift flexibility

Educación

High school diploma or equivalent

Descripción del empleo

iQor in Dasmariñas, Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by phone, handling a high volume of inbound and outbound calls to create a positive customer experience. You will listen to customers, provide accurate responses, and educate them about products and services while maintaining productivity and quality standards.

We offer award-winning training and a culture that treats you like family, with opportunities for growth and