Senior Customer Service Pro — Elevate CX Onsite

TTEC; Cainta; On-site; PHP 260,000 - 360,000; Full time

Benefits offered by this job

Career development

Inclusive culture

Global team learning

Job summary

TTEC Philippines seeks a Sr. Customer Service Representative to be onsite in Cainta. You’ll help customers by providing clear product information, resolving issues, and guiding them to the best solutions.

You’ll work across voice, email or chat with empathy, participate in team events, and contribute to an inclusive culture and continuous learning.

Strong English communication, digital proficiency, and the ability to navigate multiple systems are essential.

Qualifications

• Strong verbal and written English communication skills.
• Digital proficiency and ability to navigate multiple systems.
• Ability to interpret products, fare rules, and policies.
• Customer-focused with a friendly, solution-oriented approach.

Responsibilities

• Consult customers on products and services via voice, email or chat to provide best solutions.
• Respond to inquiries with active listening and identify additional needs.
• Open and maintain customer accounts and information.
• Resolve technical issues with patience and understanding.

Skills

Strong English communication

Written English communication

Digital proficiency

Multi-system navigation

Customer empathy

Education

Senior high school or completed second year of college

Job description

TTEC Philippines seeks a Sr. Customer Service Representative to be onsite in Cainta. You’ll help customers by providing clear product information, resolving issues, and guiding them to the best solutions.

You’ll work across voice, email or chat with empathy, participate in team events, and contribute to an inclusive culture and continuous learning.

Strong English communication, digital proficiency, and the ability to navigate multiple systems are essential.