Onsite Senior CSR: Retail & Tech Support

TTEC; Cainta; On-site; PHP 240,000 - 360,000; Full time

Job summary

TTEC in the Philippines is seeking a Sr. Customer Service Representative to work onsite in Cainta. You’ll help customers by providing accurate information, solving issues, and guiding product usage with a friendly, patient approach.

Ideal candidates have strong English communication, at least 6 months of experience in a BPO, and are comfortable navigating multiple systems during interactions. This role offers an inclusive culture and opportunities for professional growth.

Qualifications

• Completed senior high school or has at least completed second year of college.
• At least 6 months of BPO experience preferred but not required.
• Strong verbal and written English communication skills.
• Digital proficiency, including ability to navigate multiple systems and tools.
• Ability to interpret, apply, and clearly explain products, fare rules, and policy requirements.

Responsibilities

• Consult customers on products and services via a variety of channels to provide the best solutions.
• Respond to inquiries with active listening and identify additional needs.
• Open and maintain customer accounts and information.
• Resolve technical issues with patience and understanding.
• Participate in company events and continuous learning.

Skills

Verbal English communication

Written English communication

Digital proficiency

Education

Senior high school or completed second year of college

Job description

TTEC in the Philippines is seeking a Sr. Customer Service Representative to work onsite in Cainta. You’ll help customers by providing accurate information, solving issues, and guiding product usage with a friendly, patient approach.

Ideal candidates have strong English communication, at least 6 months of experience in a BPO, and are comfortable navigating multiple systems during interactions. This role offers an inclusive culture and opportunities for professional growth.