Onsite Travel & Auto CSR – Elevate Customer Care

TTEC; Cainta; On-site; PHP 268,000 - 402,000; Full time

Job summary

TTEC is hiring a Sr. Customer Service Representative to work onsite in Cainta, Philippines. You will assist customers by providing accurate product information, resolving issues, and guiding them through solutions across voice, email, or chat channels.

The role emphasizes strong English communication, patience, and the ability to navigate multiple systems. Join a culture focusing on development, inclusivity, and continuous learning within a global team.

Qualifications

• Completed senior high school or has at least completed second year of college.
• At least 6 months of BPO experience is preferred but not required.
• Requires a strong verbal and written English communication skills.
• Digital proficiency, including ability to navigate multiple systems and tools.
• Ability to interpret, apply, and clearly explain products, fare rules, and policy requirements.

Responsibilities

• Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat.
• Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services.
• Open and maintain customer accounts and information.
• Resolve technical issues with patience and understanding.
• Positively participate in company events, team activities, and continuous learning.

Skills

English communication

Digital proficiency

Multi-system navigation

Customer service

Education

Senior high school or 2nd year college

Job description

TTEC is hiring a Sr. Customer Service Representative to work onsite in Cainta, Philippines. You will assist customers by providing accurate product information, resolving issues, and guiding them through solutions across voice, email, or chat channels.

The role emphasizes strong English communication, patience, and the ability to navigate multiple systems. Join a culture focusing on development, inclusivity, and continuous learning within a global team.