Onsite Customer Care Pro — Elevate Customer Experiences

TTEC; Cainta; On-site; PHP 240,000 - 360,000; Full time

Job summary

TTEC in the Philippines is seeking a Sr. Customer Service Representative to join us onsite in Cainta.

You’ll help customers by phone, email or chat, provide product guidance, resolve issues with patience and efficiency, and have opportunities to advance into leadership roles as you grow. This role rewards curiosity and communication, with comprehensive training, ongoing development, and a collaborative team culture.

Qualifications

• Completed senior high school or has at least completed second year of college.
• At least 6 months of BPO experience preferred but not required.
• Requires strong verbal and written English communication skills.
• Digital proficiency, including ability to navigate multiple systems and tools.
• Ability to interpret, apply, and clearly explain products, fare rules, and policy requirements.

Responsibilities

• Consult customers on products and services to provide the best solutions via voice, email or chat.
• Respond to inquiries with active listening – identifying additional needs and support upgrades.
• Open and maintain customer accounts and information.
• Resolve technical issues with patience and understanding.
• Participate in company events, team activities, and continuous learning.

Skills

English proficiency

Verbal communication

Digital proficiency

Customer service orientation

Problem solving

Education

Senior high school / 2nd year college

Tools

Various systems and tools

Job description

TTEC in the Philippines is seeking a Sr. Customer Service Representative to join us onsite in Cainta.

You’ll help customers by phone, email or chat, provide product guidance, resolve issues with patience and efficiency, and have opportunities to advance into leadership roles as you grow. This role rewards curiosity and communication, with comprehensive training, ongoing development, and a collaborative team culture.