Senior Customer Service Associate - Expert Support Pro

Recruitify_HR; Manila; On-site; PHP 355,446 - 425,754; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Health Maintenance Organization (HMO)

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A recruitment agency is seeking a Customer Service Associate in Manila. The role requires managing customer inquiries, providing product information, and ensuring satisfaction. Candidates should have a diploma and 5-10 years of experience, along with excellent communication and problem-solving skills. The position offers competitive compensation up to 35K, alongside perks like an equity incentive plan, performance bonuses, and health insurance. This is a full-time, on-site position in a fast-paced environment.

Qualifications

• 5-10 years of relevant experience in customer service.
• Educational qualifications include a diploma in a relevant field.
• Exceptional communication and problem-solving skills are essential.

Responsibilities

• Manage customer inquiries and resolve issues promptly.
• Provide information about products and services to customers.
• Collaborate with team members to improve service quality.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Patience and empathy for customer needs

Ability to work in a fast-paced environment

Adaptability to various customer interactions

Education

Diploma in a relevant field

Job description

A recruitment agency is seeking a Customer Service Associate in Manila. The role requires managing customer inquiries, providing product information, and ensuring satisfaction. Candidates should have a diploma and 5-10 years of experience, along with excellent communication and problem-solving skills. The position offers competitive compensation up to 35K, alongside perks like an equity incentive plan, performance bonuses, and health insurance. This is a full-time, on-site position in a fast-paced environment.