Customer Experience Specialist

Recruitify_HR; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading recruitment agency is looking for a Customer Service Representative in Manila. The role involves responding to customer inquiries through various channels, maintaining accurate records, and providing product information. Candidates should have a diploma in a relevant field and possess strong communication skills, with 1-3 years of experience in customer service. This position requires multitasking abilities and a positive attitude to resolve customer issues effectively.

Qualifications

• 1-3 years of experience in customer service.
• Ability to multitask and manage time effectively.
• Positive attitude and a strong customer service orientation.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Maintain accurate records of interactions and transactions.
• Provide product and service information to customers.
• Resolve customer complaints and issues efficiently.
• Collaborate with team members to enhance customer service strategies.

Skills

Strong communication skills

Interpersonal skills

Education

Diploma in a relevant field

Job description

A leading recruitment agency is looking for a Customer Service Representative in Manila. The role involves responding to customer inquiries through various channels, maintaining accurate records, and providing product information. Candidates should have a diploma in a relevant field and possess strong communication skills, with 1-3 years of experience in customer service. This position requires multitasking abilities and a positive attitude to resolve customer issues effectively.