Senior Customer Experience Specialist

Recruitify_HR; Manila; On-site; PHP 335,000 - 670,000; Full time

Job summary

A customer service recruitment firm is looking for a skilled professional to provide exceptional service in Manila, Philippines. The ideal candidate has 5-10 years of experience in customer service roles, possesses excellent communication skills, and can work well under pressure in a call center environment. Responsibilities include addressing inquiries, managing calls, and collaborating with team members to enhance customer satisfaction. This position offers an exciting opportunity to excel in a challenging but supportive atmosphere.

Qualifications

• 5–10 years of experience in a customer service role.
• Ability to work under pressure and handle challenging situations.
• Comfortable working in a call center environment.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
• Monitor and manage incoming calls with professionalism and courtesy.
• Document and maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Stay updated on product knowledge to effectively assist customers.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Education

Bachelor's degree in a relevant field

Job description

A customer service recruitment firm is looking for a skilled professional to provide exceptional service in Manila, Philippines. The ideal candidate has 5-10 years of experience in customer service roles, possesses excellent communication skills, and can work well under pressure in a call center environment. Responsibilities include addressing inquiries, managing calls, and collaborating with team members to enhance customer satisfaction. This position offers an exciting opportunity to excel in a challenging but supportive atmosphere.