Senior Customer Service Specialist | 5–10 yrs, HMO & Equity

Recruitify_HR; Manila; In loco; PHP 279.000 - 390.600; Tempo pieno

Vantaggi offerti da questo lavoro

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Descrizione del lavoro

A leading recruitment agency is hiring a Customer Service Representative to provide exceptional service via phone, email, and chat. Candidates should have 5-10 years of experience in customer service, strong communication skills, and be proficient in relevant software. This full-time role is on-site in Manila, offering various employee incentives including a performance bonus and health coverage. Team collaboration is essential for improving customer satisfaction and service processes.

Competenze

• 5-10 years of experience in a customer service role.
• Ability to handle challenging situations calmly.
• Willingness to work various shifts in a fast-paced environment.

Mansioni

• Provide exceptional customer service through various communication channels.
• Resolve customer inquiries and issues effectively.
• Maintain thorough knowledge of product offerings and services.
• Document customer interactions accurately.
• Collaborate with team members to improve service processes.

Conoscenze

Strong communication skills

Proficient in customer service software

Proficient in Microsoft Office Suite

Formazione

High School diploma or equivalent

Descrizione del lavoro

A leading recruitment agency is hiring a Customer Service Representative to provide exceptional service via phone, email, and chat. Candidates should have 5-10 years of experience in customer service, strong communication skills, and be proficient in relevant software. This full-time role is on-site in Manila, offering various employee incentives including a performance bonus and health coverage. Team collaboration is essential for improving customer satisfaction and service processes.