Senior Customer Service Specialist — Training & Impact

Recruitify_HR; Parañaque; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Health & Wellness (HMO)

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading call center is hiring for a Customer Service Associate in Metro Manila, Philippines. The successful candidate will provide exceptional support and resolve inquiries through different channels. Applicants should possess a diploma or equivalent experience, with 5 to 8 years in customer service. Strong communication and problem-solving skills are essential. This role offers various benefits, including performance bonuses and health insurance, fostering a supportive work environment.

Qualifications

• 5–8 years of experience in a customer service role.
• Ability to work well under pressure and handle difficult situations.

Responsibilities

• Provide exceptional customer service and support to clients.
• Resolve customer inquiries, complaints, and issues in a timely manner.
• Maintain accurate records of customer interactions.

Skills

Strong communication skills

Interpersonal skills

Proficient in customer service software

Problem-solving skills

Education

Diploma in a relevant field or equivalent experience

Job description

A leading call center is hiring for a Customer Service Associate in Metro Manila, Philippines. The successful candidate will provide exceptional support and resolve inquiries through different channels. Applicants should possess a diploma or equivalent experience, with 5 to 8 years in customer service. Strong communication and problem-solving skills are essential. This role offers various benefits, including performance bonuses and health insurance, fostering a supportive work environment.