Senior Customer Service Associate — Growth & Rewards

Recruitify_HR; Mandaluyong; On-site; PHP 304,668 - 364,932; Full time

Benefits offered by this job

Annual Company Trip

Free Meals

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Job summary

A recruitment agency in Mandaluyong is seeking a Customer Service Associate. The ideal candidate will possess strong communication skills, have a diploma, and hold 5-8 years of relevant experience. Responsibilities include assisting customers via phone, email, and chat, maintaining professional standards, and documenting customer interactions. This is a full-time on-site position with a competitive salary of up to 30K. Additional perks include annual company trips and performance bonuses.

Qualifications

• 5–8 years of experience in customer service roles.
• Ability to handle multiple tasks and prioritize workload.
• Patience and empathy to deal with customer concerns.

Responsibilities

• Assist customers in resolving inquiries and issues via phone, email, and chat.
• Maintain a high level of professionalism and ensure customer satisfaction.
• Collaborate with team members to enhance service delivery and customer experience.
• Document and process customer interactions in the CRM system.
• Provide accurate information about products and services to customers.

Skills

Strong communication skills

Interpersonal skills

Education

Diploma in any relevant field

Job description

A recruitment agency in Mandaluyong is seeking a Customer Service Associate. The ideal candidate will possess strong communication skills, have a diploma, and hold 5-8 years of relevant experience. Responsibilities include assisting customers via phone, email, and chat, maintaining professional standards, and documenting customer interactions. This is a full-time on-site position with a competitive salary of up to 30K. Additional perks include annual company trips and performance bonuses.