Senior Customer Experience Associate – Makati On-site

Recruitify_HR; Makati; On-site; PHP 304,668 - 364,932; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Free Meals

Annual Company Trip

Health Insurance (HMO)

Job summary

A recruitment agency in Metro Manila is seeking a Customer Service Associate to assist customers through various communication channels. This on-site role requires 5-8 years of experience and a diploma in a relevant field. You will be responsible for resolving inquiries, ensuring high levels of customer satisfaction, and documenting interactions. Ideal candidates will possess strong communication skills and the ability to multitask effectively. The position offers a competitive salary up to 30K PHP along with various employee benefits.

Qualifications

• Minimum 5 years of experience in customer service roles.
• Strong communication and interpersonal skills are essential.
• Experience in multitasking and workload prioritization.

Responsibilities

• Assist customers in resolving inquiries via phone, email, and chat.
• Ensure customer satisfaction and maintain professionalism.
• Document customer interactions in the CRM system.

Skills

Strong communication skills

Interpersonal skills

Ability to handle multiple tasks

Education

Diploma in any relevant field

Job description

A recruitment agency in Metro Manila is seeking a Customer Service Associate to assist customers through various communication channels. This on-site role requires 5-8 years of experience and a diploma in a relevant field. You will be responsible for resolving inquiries, ensuring high levels of customer satisfaction, and documenting interactions. Ideal candidates will possess strong communication skills and the ability to multitask effectively. The position offers a competitive salary up to 30K PHP along with various employee benefits.