Senior Customer Experience Specialist

Recruitify_HR; Makati; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading customer service company in Metro Manila is seeking an experienced customer service representative. You will handle customer inquiries, assist with order processing, and resolve complaints efficiently. The role demands a Bachelor's degree in Business Administration and 5–8 years of relevant experience. Strong communication and problem-solving skills are essential. This position is on-site in Makati and offers opportunities for professional growth.

Qualifications

• 5–8 years of relevant experience in customer service.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong problem-solving abilities and a customer-centric attitude.

Responsibilities

• Handle customer inquiries and provide knowledgeable answers.
• Assist customers with order processing and product-related issues.
• Resolve customer complaints in a timely and effective manner.
• Maintain accurate records of customer interactions.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Customer-centric attitude

Education

Bachelor's degree in Business Administration or related field

Tools

CRM software

Microsoft Office Suite

Job description

A leading customer service company in Metro Manila is seeking an experienced customer service representative. You will handle customer inquiries, assist with order processing, and resolve complaints efficiently. The role demands a Bachelor's degree in Business Administration and 5–8 years of relevant experience. Strong communication and problem-solving skills are essential. This position is on-site in Makati and offers opportunities for professional growth.