Senior Customer Support Specialist

Recruitify_HR; Pasay; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A prominent recruitment agency in Metro Manila seeks a Customer Service Associate to assist customers with inquiries and provide solutions. The ideal candidate must have 3-5 years of experience in customer service and possess excellent communication skills. Responsibilities include maintaining customer interaction records and working collaboratively to enhance service quality. This full-time position offers competitive benefits including performance bonuses and annual trips.

Qualifications

• 3-5 years of experience in customer service or related field.
• Strong problem-solving abilities and customer-centric mindset.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Assist customers with inquiries regarding products and services.
• Provide timely and accurate information to resolve customer issues.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service.
• Meet performance metrics, including call handling time.

Skills

Excellent communication skills

Interpersonal skills

Strong problem-solving abilities

Education

High School Diploma or equivalent

Job description

A prominent recruitment agency in Metro Manila seeks a Customer Service Associate to assist customers with inquiries and provide solutions. The ideal candidate must have 3-5 years of experience in customer service and possess excellent communication skills. Responsibilities include maintaining customer interaction records and working collaboratively to enhance service quality. This full-time position offers competitive benefits including performance bonuses and annual trips.