Senior Customer Experience Specialist

Recruitify_HR; Quezon City; On-site; PHP 350,000 - 520,000; Full time

Job summary

Recruitify HR in the Philippines seeks an experienced customer service professional to act as the primary point of contact, resolve inquiries, and maintain high satisfaction in a high-volume call environment.

You will provide accurate product and service information, collaborate with other departments, and document interactions for continuous improvement. A bachelor's degree and 5-8 years' experience are preferred.

Qualifications

• Bachelor's degree in relevant field preferred.
• 5-8 years of customer service experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Working in a fast-paced environment preferred.

Responsibilities

• Serve as the primary point of contact for customers, addressing inquiries and resolving issues efficiently.
• Maintain a high level of customer satisfaction while handling a high volume of calls and interactions.
• Provide accurate product and service information to customers.
• Collaborate with other departments to improve overall customer experience.
• Document and track customer interactions and feedback for continuous improvement.

Skills

Communication

Interpersonal skills

Education

Bachelor's degree

Job description

Recruitify HR in the Philippines seeks an experienced customer service professional to act as the primary point of contact, resolve inquiries, and maintain high satisfaction in a high-volume call environment.

You will provide accurate product and service information, collaborate with other departments, and document interactions for continuous improvement. A bachelor's degree and 5-8 years' experience are preferred.