Customer Experience Specialist

Recruitify_HR; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking a Customer Service Representative to assist customers with inquiries, complaints and product questions. You will resolve issues promptly while maintaining high customer satisfaction.

You will document interactions, share feedback to improve processes, and collaborate with teammates to enhance the overall customer experience. A Bachelor’s degree and 1–3 years in customer service are preferred.

Qualifications

• Strong communication skills required.
• Good problem-solving abilities.
• Attention to detail essential.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Assist customers with inquiries, complaints, and product-related questions.
• Resolve issues efficiently while maintaining high customer satisfaction.
• Document customer interactions and feedback to improve service processes.
• Collaborate with team members to enhance the overall customer experience.
• Maintain up-to-date knowledge of company products and services.

Skills

Communication skills

Problem-solving

Attention to detail

Multitasking

Education

Bachelor’s degree in a relevant field

Job description

Recruitify_HR in the Philippines is seeking a Customer Service Representative to assist customers with inquiries, complaints and product questions. You will resolve issues promptly while maintaining high customer satisfaction.

You will document interactions, share feedback to improve processes, and collaborate with teammates to enhance the overall customer experience. A Bachelor’s degree and 1–3 years in customer service are preferred.