Customer Experience Specialist

Recruitify_HR; Quezon; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking a customer service professional to handle inquiries and resolve issues in a fast-paced environment. You will provide accurate product information and maintain high customer satisfaction through clear communication.

You will document all interactions, collaborate with team members to improve service delivery, and multitask under pressure while demonstrating empathy and patience with customers.

Qualifications

• Bachelor’s degree in a relevant field (preferred).
• 1–3 years of experience in a call center or customer service role.
• Strong verbal and written communication skills.
• Empathetic and patient attitude towards customers.
• Ability to multitask and manage stress in a fast-paced environment.

Responsibilities

• Handle customer inquiries and resolve issues in a timely manner.
• Provide accurate information regarding products and services.
• Maintain a high level of customer satisfaction through effective communication.
• Document all interactions with customers for future reference.
• Collaborate with team members to enhance service delivery.

Skills

Strong verbal and written comms

Education

Bachelor's degree in a relevant field

Job description

Recruitify_HR in the Philippines is seeking a customer service professional to handle inquiries and resolve issues in a fast-paced environment. You will provide accurate product information and maintain high customer satisfaction through clear communication.

You will document all interactions, collaborate with team members to improve service delivery, and multitask under pressure while demonstrating empathy and patience with customers.