Customer Success & Support Specialist

Recruitify_HR; Mandaluyong; On-site; PHP 167,400 - 312,480; Full time

Job summary

Recruitify HR in the Philippines is seeking a proactive customer service professional to handle a high volume of calls with a positive, professional demeanor. The role involves addressing inquiries, resolving issues, and documenting interactions while escalating complex problems as needed.

The ideal candidate brings a Bachelor's degree, strong communication skills, and the ability to thrive in a fast-paced call center environment.

Qualifications

• Bachelor's degree in a relevant field.
• 5+ years of experience in customer service or call center environments.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric attitude.
• Ability to work in a fast-paced call center environment.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues effectively.
• Manage a high volume of calls while maintaining a positive and professional demeanor.
• Document interactions and escalate complex issues to appropriate departments when necessary.
• Assist in training and onboarding of new team members to ensure a smooth transition.
• Continuously strive to meet or exceed performance metrics and goals.

Skills

Excellent verbal and written comms

Education

Bachelor's degree

Job description

Recruitify HR in the Philippines is seeking a proactive customer service professional to handle a high volume of calls with a positive, professional demeanor. The role involves addressing inquiries, resolving issues, and documenting interactions while escalating complex problems as needed.

The ideal candidate brings a Bachelor's degree, strong communication skills, and the ability to thrive in a fast-paced call center environment.