Senior Customer Experience Specialist

Recruitify_HR; Quezon City; On-site; PHP 360,000 - 480,000; Full time

Job summary

Recruitify_HR is seeking an experienced customer service professional in Metro Manila to assist customers with inquiries and provide detailed product information. The role emphasizes timely resolution of issues and maintaining accurate interaction records.

The ideal candidate has 5–8 years in customer service with excellent communication, strong problem-solving, and a customer-oriented mindset. Office-based environment with standard hours and opportunities to improve service processes.

Qualifications

• Diploma or equivalent in a relevant field.
• 5–8 years of experience in customer service.
• Excellent communication and interpersonal skills.
• Customer-oriented with strong problem-solving abilities.

Responsibilities

• Assist customers with inquiries and provide product/service information.
• Resolve customer complaints promptly to ensure satisfaction.
• Maintain accurate records of interactions and transactions.
• Collaborate with team to improve service processes and customer experience.
• Adhere to company policies while delivering exceptional service.

Skills

Communication

Interpersonal skills

Customer service

Multitasking

Education

Diploma or equivalent

Job description

Recruitify_HR is seeking an experienced customer service professional in Metro Manila to assist customers with inquiries and provide detailed product information. The role emphasizes timely resolution of issues and maintaining accurate interaction records.

The ideal candidate has 5–8 years in customer service with excellent communication, strong problem-solving, and a customer-oriented mindset. Office-based environment with standard hours and opportunities to improve service processes.