Customer Experience Specialist

Recruitify_HR; Davao City; On-site; PHP 223,200 - 334,800; Full time

Job summary

Recruitify_HR in the Philippines is seeking a responsive call center professional to deliver outstanding customer service by addressing inquiries and resolving issues promptly. You will communicate clearly, listen actively, and maintain a customer-first mindset in every interaction.

You'll manage a high volume of inbound calls, document each interaction in our system, and collaborate with team members to ensure customer needs are met.

Qualifications

• High School diploma or equivalent.
• Experience of 35 years in a customer service role, preferably in a call center.
• Excellent verbal communication and active listening.

Responsibilities

• Provide exceptional customer service by responding to inquiries and resolving issues in a timely manner.
• Handle a high volume of inbound calls while maintaining customer satisfaction and service quality.
• Document customer interactions accurately and efficiently in the call center system.
• Collaborate with team members and departments to ensure customer needs are met.
• Stay updated with product knowledge and changes to deliver accurate information to customers.

Skills

Verbal communication

Active listening

Customer service mindset

Education

High School diploma or equivalent

Job description

Recruitify_HR in the Philippines is seeking a responsive call center professional to deliver outstanding customer service by addressing inquiries and resolving issues promptly. You will communicate clearly, listen actively, and maintain a customer-first mindset in every interaction.

You'll manage a high volume of inbound calls, document each interaction in our system, and collaborate with team members to ensure customer needs are met.