Customer Experience Specialist

Recruitify_HR; Pasay; On-site; PHP 240,000 - 360,000; Full time

Job summary

Recruitify_HR is seeking a diligent Customer Service professional in Metro Manila to handle inquiries, resolve issues, and maintain high satisfaction.

Requirements include a bachelor's degree (preferred) and 1–3 years in customer service, with strong communication, problem-solving, and attention to detail.

You will multitask in a fast-paced environment, collaborate with teammates, and ensure up-to-date knowledge of our products and services, delivering exceptional support.

Qualifications

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: 1-3 years of experience in customer service.
• Skills and Competencies: Strong communication skills, problem-solving abilities, and attention to detail.
• Responsibilities and Duties: Ability to manage multiple tasks and prioritize effectively.
• Qualities and Traits: Patience, empathy, and a positive attitude toward customer interactions.
• Working Conditions: Fast-paced environment requiring consistent adaptability.

Responsibilities

• Assist customers with inquiries, complaints, and product-related questions.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.
• Document customer interactions and feedback to improve service processes.
• Collaborate with team members to enhance the overall customer experience.
• Maintain up-to-date knowledge of company products and services.

Skills

Strong Communication

Problem Solving

Attention to Detail

Multitasking

Patience

Empathy

Education

Bachelor's degree

Job description

Recruitify_HR is seeking a diligent Customer Service professional in Metro Manila to handle inquiries, resolve issues, and maintain high satisfaction.

Requirements include a bachelor's degree (preferred) and 1–3 years in customer service, with strong communication, problem-solving, and attention to detail.

You will multitask in a fast-paced environment, collaborate with teammates, and ensure up-to-date knowledge of our products and services, delivering exceptional support.