Customer Experience Specialist

Recruitify_HR; Makati; On-site; PHP 245,520 - 334,800; Full time

Job summary

Recruitify_HR, based in Makati, Philippines, is seeking a customer service professional to assist customers with inquiries and provide timely solutions. The role involves resolving complaints, maintaining satisfaction, and documenting interactions for continuous improvement.

Collaboration with the team is essential to enhance service delivery. The ideal candidate holds a high school diploma or equivalent and brings 5–10 years of experience, with excellent communication and interpersonal skills.

Qualifications

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: 5-10 years.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and customer-oriented mindset.
• Responsibilities and Duties: Proficient in understanding customer needs and offering suitable solutions.
• Working Conditions: Fast-paced environment with potential for varying hours.

Responsibilities

• Assist customers with inquiries, providing timely and effective solutions.
• Manage customer complaints and provide appropriate resolutions.
• Maintain a high level of customer satisfaction through effective communication.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance service delivery.

Skills

Excellent communication and Interper..

Education

High School diploma or equivalent

Job description

Recruitify_HR, based in Makati, Philippines, is seeking a customer service professional to assist customers with inquiries and provide timely solutions. The role involves resolving complaints, maintaining satisfaction, and documenting interactions for continuous improvement.

Collaboration with the team is essential to enhance service delivery. The ideal candidate holds a high school diploma or equivalent and brings 5–10 years of experience, with excellent communication and interpersonal skills.