Call Center Customer Experience Specialist

Recruitify_HR; Makati; On-site; PHP 223,200 - 446,400; Full time

Job summary

Recruitify_HR in Makati, Philippines, is seeking a customer service professional to handle incoming calls and inquiries with professionalism.

You will provide accurate product information, resolve issues efficiently, and maintain detailed records of interactions while collaborating with teammates to enhance the customer experience. A Bachelor's degree and strong communication skills are required, with demonstrated empathy and the ability to work in a fast-paced environment.

Qualifications

• Bachelor's degree in a relevant field.
• 58 years of experience in a call center or customer service environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving capabilities.
• Patience and empathy towards customers.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle incoming calls and customer inquiries professionally.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues effectively and efficiently.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer experience.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Education

Bachelor's degree

Job description

Recruitify_HR in Makati, Philippines, is seeking a customer service professional to handle incoming calls and inquiries with professionalism.

You will provide accurate product information, resolve issues efficiently, and maintain detailed records of interactions while collaborating with teammates to enhance the customer experience. A Bachelor's degree and strong communication skills are required, with demonstrated empathy and the ability to work in a fast-paced environment.