Senior Customer Experience Specialist

iQor; Dasmariñas; On-site; PHP 180,000 - 300,000; Full time

Job summary

iQor is seeking a polite, professional Customer Service Call Center Agent to represent our clients by delivering exceptional service to customers via phone. You will handle a high volume of calls, listen to understand the reason for the call, and provide accurate, efficient responses.

Responsibilities include taking inbound or outbound calls, building relationships, meeting quality metrics, and ensuring timely resolution while educating customers on products and services.

Qualifications

• Experience in customer service, preferably in a transaction-based setting.

Responsibilities

• Answer inbound and/or outbound calls with energy and enthusiasm.
• Provide accurate information and resolve customer inquiries.
• Build and maintain relationships with customers and team members.
• Meet productivity and quality standards and strive for first-call resolution.
• Educate customers about products and services and follow instructions for issue resolution.

Skills

Customer service

Empathy

Teamwork

Attendance

Education

High school diploma or equivalent

Job description

iQor is seeking a polite, professional Customer Service Call Center Agent to represent our clients by delivering exceptional service to customers via phone. You will handle a high volume of calls, listen to understand the reason for the call, and provide accurate, efficient responses.

Responsibilities include taking inbound or outbound calls, building relationships, meeting quality metrics, and ensuring timely resolution while educating customers on products and services.