Customer Care Agent - Call Center, Training & Growth

iQor; Manila; On-site; PHP 200,000 - 320,000; Full time

Job summary

iQor is hiring Customer Service Call Center Agents to represent clients professionally by delivering remarkable service to customers via phone. Agents handle high volumes of calls, listen to inquiries, and provide accurate, efficient responses while maintaining a friendly, energetic tone.

You'll benefit from award-winning training, a customized career path, and industry-leading compensation, all within a culture that treats you like family and gives back to the community.

Qualifications

• High school diploma, GED, or equivalent required.
• Experience in customer service or retail is preferred.
• Ability to work independently and in a team.
• Predictable and consistent attendance is essential.
• Flexibility to work various shifts, including weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and engage customers with enthusiasm.
• Build lasting relationships with clients and customers based on trust.
• Meet call center metrics while delivering excellent service.
• Strive for first call resolution and take ownership of issues.
• Educate customers about clients' products and services.

Skills

Customer service

Call center exp

Teamwork

Attendance reliability

Communication

Education

High school diploma or equivalent

Job description

iQor is hiring Customer Service Call Center Agents to represent clients professionally by delivering remarkable service to customers via phone. Agents handle high volumes of calls, listen to inquiries, and provide accurate, efficient responses while maintaining a friendly, energetic tone.

You'll benefit from award-winning training, a customized career path, and industry-leading compensation, all within a culture that treats you like family and gives back to the community.