Customer Experience Agent - Call Center (Flexible Shifts)

iQor (branded as iQor CXBPO™); Davao City; On-site; PHP 201,000 - 312,000; Full time

Job summary

iQor (branded as iQor CXBPO™) is seeking a polite, professional Customer Service Call Center Agent to represent our clients by providing remarkable service to their customers via phone.

The role handles a high volume of inbound or outbound calls and aims to create a positive experience for each caller, listening to customers, addressing inquiries, and providing accurate responses. Training and career growth opportunities are highlighted.

Qualifications

• Experience in customer service in a transaction-based environment preferred.
• Ability to work independently and in a team.
• Attendance and reliability are essential.
• Flexible to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members based on trust and reliability.
• Meet productivity and quality standards while delivering excellent customer service.
• Strive for first call resolution and ownership of customer needs.

Skills

Customer service

Teamwork

Accuracy

Attendance

Shift flexibility

Education

High school diploma or equivalent

Job description

iQor (branded as iQor CXBPO™) is seeking a polite, professional Customer Service Call Center Agent to represent our clients by providing remarkable service to their customers via phone.

The role handles a high volume of inbound or outbound calls and aims to create a positive experience for each caller, listening to customers, addressing inquiries, and providing accurate responses. Training and career growth opportunities are highlighted.