Call Center Customer Care Specialist

iQor (branded as iQor CXBPO™); Talisay; On-site; PHP 167,000 - 257,000; Full time

Job summary

iQor CXBPO is seeking polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service to their customers via phone. You will handle a high volume of calls, listen to customers, address inquiries, and provide accurate, efficient responses.

This position requires a high school diploma or equivalent, and the ability to work independently or as part of a team. Flexibility to work any shift, including nights and weekends, and a commitment to quality

Qualifications

• Experience in customer service in a transaction-based environment such as a call center or retail location.
• Ability to work independently and in a team.
• Maintain accuracy and production standards.
• Predictable and consistent attendance is essential.
• You must be flexible to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members based on trust and reliability.
• Understand and meet call center metrics while delivering excellent service.
• Strive for first call resolution and take ownership of customer needs.

Skills

Customer service experience

Team player

Accuracy/compliance

Attendance/punctuality

Shift flexibility

Education

High school diploma or equivalent

Job description

iQor CXBPO is seeking polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service to their customers via phone. You will handle a high volume of calls, listen to customers, address inquiries, and provide accurate, efficient responses.

This position requires a high school diploma or equivalent, and the ability to work independently or as part of a team. Flexibility to work any shift, including nights and weekends, and a commitment to quality