Customer Care Specialist | Flexible Shifts & Growth

iQor; Davao City; On-site; PHP 200,000 - 320,000; Full time

Job summary

iQor is seeking polite, professional Customer Service Call Center Agents to represent clients by providing remarkable service to their customers via phone. You may handle a high volume of inbound or outbound calls and should strive to create a positive experience for every caller.

Responsibilities include greeting customers, resolving inquiries, building relationships with clients, and maintaining call center metrics.

Qualifications

• Experience in customer service in a call center or retail environment.
• Demonstrates empathy and compassion in interactions.
• Ability to work independently and in a team.
• Predictable and consistent attendance is essential.
• Flexibility to work nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls with energy and enthusiasm.
• Build relationships with clients and customers based on trust.
• Meet productivity and quality standards for the department.
• Aim for first-call resolution and ownership of customer needs.
• Follow instructions for one-call resolution and efficient problem-solving.
• Educate customers about products and services as needed.

Skills

Customer service

Teamwork

Attendance

Education

High school diploma or equivalent

Job description

iQor is seeking polite, professional Customer Service Call Center Agents to represent clients by providing remarkable service to their customers via phone. You may handle a high volume of inbound or outbound calls and should strive to create a positive experience for every caller.

Responsibilities include greeting customers, resolving inquiries, building relationships with clients, and maintaining call center metrics.