Customer Service Agent — Growth, Training & Impact

iQor (branded as iQor CXBPO™); Santa Rosa; On-site; PHP 207,000 - 289,000; Full time

Job summary

iQor is seeking polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service to their customers via phone. Agents will handle a high volume of inbound or outbound calls, listen to customers, and provide accurate and efficient responses.

High school diploma or equivalent required. You must be able to work independently and in a team, maintain accuracy, and stay consistently available, including nights and weekends.

Qualifications

• Experience in customer service in a transaction-based environment such as a call center or retail location.
• Ability to work independently and in a team environment.
• Ability to maintain accuracy and production standards.
• Predictable and consistent attendance is an essential function of this position.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs and issues.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients' products and services.

Skills

Customer service experience

Independent and team work

Attention to detail

Attendance reliability

Shift flexibility

Education

High school diploma / GED / equivalent

Job description

iQor is seeking polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service to their customers via phone. Agents will handle a high volume of inbound or outbound calls, listen to customers, and provide accurate and efficient responses.

High school diploma or equivalent required. You must be able to work independently and in a team, maintain accuracy, and stay consistently available, including nights and weekends.