Customer Care Specialist - Flexible Shifts & Growth

iQor; Mabalacat; On-site; PHP 223,000 - 357,000; Full time

Job summary

iQor is seeking polite, professional Customer Service Call Center Agents to professionally represent our clients by providing remarkable service to their customers via phone. You will handle a high volume of inbound or outbound calls and aim to create a positive experience for every caller, listening to understand needs and delivering accurate responses.

The role emphasizes empathy, teamwork, and a commitment to meeting productivity and quality standards while maintaining consistent attendance

Qualifications

• Experience in customer service in a transaction-based environment such as a call center or retail location.
• Ability to work independently and in a team environment.
• Maintain accuracy and production standards.
• Predictable attendance is an essential function of this position.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs and issues.
• Deliver amazing customer service through effective and timely resolution of various inquiries and concerns.
• Educate customers about our clients products and services.

Skills

Customer service

Team player

Attention to detail

Dependable

Education

High school diploma

Job description

iQor is seeking polite, professional Customer Service Call Center Agents to professionally represent our clients by providing remarkable service to their customers via phone. You will handle a high volume of inbound or outbound calls and aim to create a positive experience for every caller, listening to understand needs and delivering accurate responses.

The role emphasizes empathy, teamwork, and a commitment to meeting productivity and quality standards while maintaining consistent attendance