Customer Service Call Center Agent — Flexible Shifts

iQor; Mabalacat; On-site; PHP 83,000 - 124,000; Full time

Job summary

iQor is seeking a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service to customers via phone. You will handle a high volume of calls, listen to understand issues, and provide accurate, efficient responses.

Responsibilities include greeting customers, making outbound calls, building relationships, and striving for first-call resolution while sustaining productivity and quality standards.

Qualifications

• Experience in customer service in a transaction-based environment preferred.
• Ability to work independently and in a team environment.
• Maintain accuracy and production standards.
• Predictable and consistent attendance essential.
• Flexible to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members based on trust and reliability.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs.

Skills

Customer service

Teamwork

Attention to detail

Attendance

Shift flexibility

Education

High school diploma

Job description

iQor is seeking a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service to customers via phone. You will handle a high volume of calls, listen to understand issues, and provide accurate, efficient responses.

Responsibilities include greeting customers, making outbound calls, building relationships, and striving for first-call resolution while sustaining productivity and quality standards.