Customer Experience Agent

iQor (branded as iQor CXBPO™); Mabalacat; Hybrid; PHP 207,000 - 317,000; Full time

Job summary

iQor (branded as iQor CXBPO™) is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone. You will handle a high volume of calls, listen to customers to understand needs, and provide accurate responses.

The role emphasizes energetic greetings, building trust, meeting productivity and quality standards, and achieving first-call resolution while educating customers about products and services.

Qualifications

• Experience in customer service in a transaction-based environment such as a call center or retail location.
• Ability to work independently and in a team environment.
• Predictable and consistent attendance is an essential function of this position.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Customer service

Call center experience

Team player

Attention to detail

Education

High school diploma or equivalent

Job description

iQor (branded as iQor CXBPO™) is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone. You will handle a high volume of calls, listen to customers to understand needs, and provide accurate responses.

The role emphasizes energetic greetings, building trust, meeting productivity and quality standards, and achieving first-call resolution while educating customers about products and services.