Customer Service Specialist - Growth, Training & Great Pay

iQor; Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

iQor is seeking a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service to customers via phone. You will handle a high volume of calls and strive to provide accurate and efficient responses.

We value empathy, teamwork and reliability, with the flexibility to work shifts including nights and weekends. A high school diploma or equivalent is required, and consistent attendance is essential.

Qualifications

• Experience in customer service in a call center or retail setting.
• Ability to work independently and in a team.
• Predictable and consistent attendance; flexible shifts including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm.
• Build lasting relationships with clients, customers, and team members based on trust.
• Meet call center metrics while delivering excellent and consistent service.
• Strive for first call resolution and take ownership of customer needs and issues.
• Deliver amazing customer service through timely resolution of inquiries.

Skills

Customer service

Teamwork

Attendance

Communication

Education

High school diploma or equivalent

Job description

iQor is seeking a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service to customers via phone. You will handle a high volume of calls and strive to provide accurate and efficient responses.

We value empathy, teamwork and reliability, with the flexibility to work shifts including nights and weekends. A high school diploma or equivalent is required, and consistent attendance is essential.