Customer Service Call Center Pro

iQor (branded as iQor CXBPO™); Mabalacat; Hybrid; PHP 83,000 - 117,000; Full time

Job summary

iQor (branded as iQor CXBPO™) is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone. You will handle high volumes of inbound or outbound calls and aim to create a positive caller experience while addressing inquiries with accurate responses.

Ideal candidates have call center or retail experience, ability to work independently and in a team, and a strong commitment to attendance and performance.

Qualifications

• Experience in customer service in a transaction-based environment (call center or retail).
• Ability to work independently and in a team.
• Maintain accuracy and production standards.
• Predictable and consistent attendance is essential.
• Available to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls with energy and enthusiasm.
• Build lasting relationships with clients, customers, and team members based on trust.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs.
• Communicate and follow instructions for one-call customer resolution.
• Deliver excellent customer service through timely resolution of inquiries and concerns.
• Educate customers about our clients' products and services.

Skills

Customer service

Teamwork

Accuracy and productivity

Attendance

Shift flexibility

Education

High school diploma or equivalent

Job description

iQor (branded as iQor CXBPO™) is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone. You will handle high volumes of inbound or outbound calls and aim to create a positive caller experience while addressing inquiries with accurate responses.

Ideal candidates have call center or retail experience, ability to work independently and in a team, and a strong commitment to attendance and performance.