Senior Customer Experience Specialist

Recruitify_HR; Cebu City; On-site; PHP 279,000 - 469,000; Full time

Job summary

Recruitify_HR is seeking a skilled Customer Support Specialist in Cebu City to deliver exceptional service across phone, email, and chat channels. You will resolve inquiries, maintain accurate records, and collaborate with the team to improve satisfaction.

Ideal candidates have a Bachelor’s degree and 3–5 years of experience in customer service, with strong communication, problem-solving, and time-management abilities. Training and development are provided to enhance skills.

Qualifications

• Bachelor’s degree preferred in a relevant field.
• 3–5 years of experience in customer service or related field.
• Strong communication and interpersonal skills.
• Problem-solving skills and ability to work under pressure.
• Customer-focused attitude with a positive demeanor.

Responsibilities

• Provide exceptional customer service through phone, email, and chat.
• Resolve customer inquiries and issues efficiently and professionally.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Participate in ongoing training and development to enhance skills and knowledge.

Skills

Communication skills

Interpersonal skills

Problem-solving

Time management

Customer-focused

Education

Bachelor’s degree in a relevant field

Job description

Recruitify_HR is seeking a skilled Customer Support Specialist in Cebu City to deliver exceptional service across phone, email, and chat channels. You will resolve inquiries, maintain accurate records, and collaborate with the team to improve satisfaction.

Ideal candidates have a Bachelor’s degree and 3–5 years of experience in customer service, with strong communication, problem-solving, and time-management abilities. Training and development are provided to enhance skills.