Client Experience Specialist

Recruitify_HR; Cebu City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Recruitify_HR in Cebu City is seeking a dedicated customer service professional to provide excellent service by responding to inquiries via phone, email, and chat. You will resolve complaints, maintain knowledge of products, and document interactions in the database, collaborating with the team to improve processes.

A bachelor's degree and 3–5 years in customer service are preferred, with shift work possibly required.

Qualifications

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: 35 years of experience in customer service or a related field.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Ability to handle high-pressure situations and resolve conflicts effectively.
• Qualities and Traits: Customer-oriented mindset with a positive attitude.
• Working Conditions: Must be able to work in a fast-paced environment, may require shift work.

Responsibilities

• Provide excellent customer service by responding to inquiries via phone, email, and chat.
• Resolve customer complaints and issues with a focus on customer satisfaction.
• Maintain comprehensive knowledge of products and services.
• Document customer interactions and feedback in the database.
• Collaborate with team members to improve customer service processes.

Skills

Strong communication

Interpersonal skills

Education

Bachelor's degree

Job description

Recruitify_HR in Cebu City is seeking a dedicated customer service professional to provide excellent service by responding to inquiries via phone, email, and chat. You will resolve complaints, maintain knowledge of products, and document interactions in the database, collaborating with the team to improve processes.

A bachelor's degree and 3–5 years in customer service are preferred, with shift work possibly required.