Senior Multi-Channel Customer Support Specialist

Recruitify_HR; Cebu City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Recruitify_HR is seeking a dedicated customer service representative in Cebu City to provide exceptional support via phone, email, and chat. You will resolve inquiries, maintain product knowledge, and document interactions to drive continuous improvement.

The role emphasizes teamwork and effective communication to enhance service delivery and customer satisfaction in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• 3–5 years in a customer service role.
• Excellent communication and interpersonal skills.
• Proficiency in using customer service software and tools.
• Strong problem-solving abilities and patience in handling customer issues.
• Ability to work effectively in a team-oriented environment.

Responsibilities

• Provide exceptional customer service support via phone, email, and chat.
• Resolve customer inquiries and complaints efficiently and effectively.
• Maintain a high level of product knowledge to assist customers accurately.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance service delivery and customer satisfaction.

Skills

Communication skills

Interpersonal skills

Customer service software

Problem-solving

Teamwork

Education

High School Diploma or equivalent

Tools

CRM software

Job description

Recruitify_HR is seeking a dedicated customer service representative in Cebu City to provide exceptional support via phone, email, and chat. You will resolve inquiries, maintain product knowledge, and document interactions to drive continuous improvement.

The role emphasizes teamwork and effective communication to enhance service delivery and customer satisfaction in a fast-paced environment.