Senior Multichannel Customer Experience Specialist

Recruitify_HR; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service provider in Cebu City is looking for a skilled customer service representative. This role involves providing exceptional service via phone, email, and chat, resolving inquiries, and maintaining product knowledge. Candidates should possess a Bachelor’s degree and have 3-5 years of relevant experience. Ideal applicants will demonstrate strong communication skills, problem-solving abilities, and a customer-oriented attitude. Join a fast-paced team that values collaborative improvement in customer satisfaction.

Qualifications

• 3-5 years of experience in customer service or a related role.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Provide exceptional customer service through various channels including phone, email, and chat.
• Handle customer inquiries and resolve complaints in a timely and professional manner.
• Maintain thorough knowledge of company products and services to assist customers effectively.
• Document customer interactions and feedback to improve service delivery.
• Collaborate with team members and management to enhance customer satisfaction.

Skills

Strong verbal and written communication skills

Problem-solving and conflict resolution abilities

Empathetic

Patient

Customer-oriented

Education

Bachelor’s degree in a relevant field

Job description

A customer service provider in Cebu City is looking for a skilled customer service representative. This role involves providing exceptional service via phone, email, and chat, resolving inquiries, and maintaining product knowledge. Candidates should possess a Bachelor’s degree and have 3-5 years of relevant experience. Ideal applicants will demonstrate strong communication skills, problem-solving abilities, and a customer-oriented attitude. Join a fast-paced team that values collaborative improvement in customer satisfaction.