Multi-Channel Customer Service Specialist

Recruitify_HR

Cebu City

On-site

PHP 201,000 - 290,000

Full time

7 hours ago

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Job summary

Recruitify_HR in Cebu City is seeking an experienced customer service professional to deliver exceptional support across phone, email, and chat. You will resolve inquiries, maintain product knowledge, document interactions in the CRM, and collaborate with teammates to improve service delivery.

Ideal candidates have a Bachelor’s degree (preferred), 3–5 years in customer service, strong communication, patience, and a customer-centric mindset to thrive in a fast-paced call center environment.

Qualifications

Educational qualifications: Bachelor’s degree in a relevant field preferred.
Experience level: 3–5 years in customer service or a similar role.
Skills and competencies: Strong communication and interpersonal skills.
Qualities and traits: Patience, empathy, and a customer-centric attitude.

Responsibilities

Provide exceptional customer service through various communication channels including phone, email, and chat.
Resolve customer inquiries, complaints, and issues in a timely and efficient manner.
Maintain a high level of knowledge about the company’s products and services to assist customers effectively.
Document interactions and follow-up actions within the CRM system.
Collaborate with team members to improve overall service delivery and enhance customer satisfaction.