Customer Experience Specialist | Multichannel Support

Recruitify_HR; Cebu City; On-site; PHP 250,000 - 360,000; Full time

Job summary

Recruitify_HR in Cebu City is seeking a proactive customer service professional to provide support via phone, email, and chat. You will handle product inquiries, order status, and troubleshooting, aiming to resolve issues promptly.

The role emphasizes accurate documentation of interactions, collaboration with the team to improve processes, and maintaining a customer-focused attitude in a fast-paced environment.

Qualifications

• Bachelor's degree in a relevant field.
• 35 years of experience in customer service or related field.
• Strong communication and interpersonal skills.
• Proficient in using customer service software and CRM systems.
• Customer-focused with a positive attitude.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Provide exceptional customer service support via phone, email, and chat.
• Assist customers with product inquiries, order status, and troubleshooting issues.
• Resolve customer complaints in a timely and professional manner.
• Document all customer interactions and feedback accurately.
• Collaborate with team members to improve service processes and enhance customer satisfaction.

Skills

Communication skills

Interpersonal skills

CRM software

Customer service software

Education

Bachelor's degree

Job description

Recruitify_HR in Cebu City is seeking a proactive customer service professional to provide support via phone, email, and chat. You will handle product inquiries, order status, and troubleshooting, aiming to resolve issues promptly.

The role emphasizes accurate documentation of interactions, collaboration with the team to improve processes, and maintaining a customer-focused attitude in a fast-paced environment.