Senior Customer Support & Relations Specialist

Recruitify_HR; Philippines; On-site; PHP 391,000 - 614,000; Full time

Job summary

Recruitify HR in the Philippines seeks a seasoned Customer Support Specialist to handle inquiries via phone, email, or chat and resolve complaints. You will maintain records and provide product information while collaborating with the team to boost satisfaction.

The ideal candidate has 5–8 years of relevant experience, strong communication skills, and an empathetic, customer‑oriented mindset suitable for a fast-paced environment.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 5–8 years of relevant experience.
• Strong communication and interpersonal skills.
• Ability to handle difficult situations with professionalism.
• Empathetic and customer-oriented mindset.
• Able to work in a fast-paced environment.

Responsibilities

• Assist customers with inquiries via phone, email, or chat.
• Resolve customer complaints and provide solutions in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Provide product and service information to customers.
• Collaborate with team members to enhance customer satisfaction.

Skills

Communication skills

Interpersonal skills

Empathy

Customer service

Education

Bachelor's degree

Job description

Recruitify HR in the Philippines seeks a seasoned Customer Support Specialist to handle inquiries via phone, email, or chat and resolve complaints. You will maintain records and provide product information while collaborating with the team to boost satisfaction.

The ideal candidate has 5–8 years of relevant experience, strong communication skills, and an empathetic, customer‑oriented mindset suitable for a fast-paced environment.