Customer Experience & Support Specialist

Recruitify_HR; Quezon; On-site; PHP 279,000 - 446,000; Full time

Job summary

Recruitify_HR in the Philippines seeks a seasoned Customer Service Specialist to deliver exceptional support via phone, email, and chat. You will help customers navigate products, resolve queries, and maintain detailed CRM records, contributing to a fast-paced team environment.

The ideal candidate holds a bachelor’s degree and 3–5 years of experience in customer service, with strong communication skills and proficiency in CRM tools.

Qualifications

• Bachelor’s degree in a relevant field.
• 3–5 years of experience in customer service or a similar role.
• Strong communication and interpersonal skills.

Responsibilities

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Assist customers in navigating products and services, resolving queries effectively.
• Maintain detailed records of customer interactions and database updates.
• Collaborate with team members to improve service delivery and address common issues.
• Meet and exceed performance metrics for customer satisfaction and issue resolution.

Skills

Strong communication

Interpersonal skills

Multitasking

Empathy

Education

Bachelor’s degree in a relevant field

Tools

CRM software

Ticketing systems

Job description

Recruitify_HR in the Philippines seeks a seasoned Customer Service Specialist to deliver exceptional support via phone, email, and chat. You will help customers navigate products, resolve queries, and maintain detailed CRM records, contributing to a fast-paced team environment.

The ideal candidate holds a bachelor’s degree and 3–5 years of experience in customer service, with strong communication skills and proficiency in CRM tools.