Customer Service Call Center Agent — Award-Winning Training

iQor; Mabalacat; On-site; PHP 268,000 - 402,000; Full time

Job summary

iQor in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients and deliver remarkable service via phone. You will handle a high volume of calls and strive for first-call resolution while building trust with customers.

This role requires a high school diploma or equivalent, ability to work independently or in a team, and flexible shifts, including nights and weekends; consistent attendance is essential.

Qualifications

• Experience in customer service in a transaction-based environment.
• Ability to work independently and in a team.
• Maintain accuracy and production standards.
• Predictable and consistent attendance is an essential function of this position.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Customer service experience

Teamwork

Accuracy

Attendance

Flexible shifts

Empathy

Education

High school diploma/GED

Job description

iQor in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients and deliver remarkable service via phone. You will handle a high volume of calls and strive for first-call resolution while building trust with customers.

This role requires a high school diploma or equivalent, ability to work independently or in a team, and flexible shifts, including nights and weekends; consistent attendance is essential.