Senior CSR - Multi-Channel Support, 25K-40K

Recruitify_HR; Angeles; Vor Ort; PHP 357.000 - 536.000; Vollzeit

Zusammenfassung

Recruitify_HR is seeking a customer service professional to deliver exceptional support across phone, email, and chat. The role emphasizes accurate record-keeping and collaboration with teammates to continuously improve service delivery.

The ideal candidate will have 3–5 years of experience in customer service, strong communication, problem-solving skills, and a customer-first attitude. Ongoing training and development are part of the role to enhance skills and knowledge.

Qualifikationen

• Bachelor’s degree in a relevant field preferred.
• 3–5 years of experience in customer service or related field.
• Strong communication and interpersonal skills.
• Problem-solving skills and ability to work under pressure.
• Customer-focused attitude with a positive demeanor.
• Ability to handle multiple tasks simultaneously and manage time effectively.

Aufgaben

• Provide exceptional customer service through various channels including phone, email, and chat.
• Resolve customer inquiries and issues efficiently and professionally.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Participate in ongoing training and development to enhance skills and knowledge.

Kenntnisse

Communication skills

Interpersonal skills

Problem-solving

Time management

Customer-focused

Ausbildung

Bachelor’s degree in a relevant field

Jobbeschreibung

Recruitify_HR is seeking a customer service professional to deliver exceptional support across phone, email, and chat. The role emphasizes accurate record-keeping and collaboration with teammates to continuously improve service delivery.

The ideal candidate will have 3–5 years of experience in customer service, strong communication, problem-solving skills, and a customer-first attitude. Ongoing training and development are part of the role to enhance skills and knowledge.