CUSTOMER SERVICE REPRESENTATIVE

Sourcetech Solutions Inc.; Taguig; Hybrid; PHP 279,000 - 391,000; Full time

Job summary

Sourcetech Solutions Inc. in Metro Manila is urgently seeking a Customer Service Representative to support customer support and sales operations. You will handle inquiries across phone, email, and live chat, resolve issues, and promote products to drive value.

The role emphasizes meeting performance metrics and maintaining accurate CRM logs, requiring 1–2 years in CS, with a high school diploma; an associate/bachelor’s in business or communications is a plus.

Qualifications

• Education: High school diploma or equivalent; an associate or bachelor’s is an advantage.
• Experience: 1–2 years in customer service, sales or call center settings.
• Omnichannel: experience handling phone, email and chat interactions.
• Performance: track record of meeting quality metrics or sales targets.
• Soft skills: strong verbal and written communication, adaptability and customer-first mindset.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, and live chat.
• Address concerns, resolve service issues, and maintain high customer satisfaction.
• Meet or exceed service level targets and sales goals in a fast-paced environment.
• Maintain accurate logs and updates in the internal CRM system.
• Promote company products or services to drive resolution and account value.

Skills

Communication

Problem-solving

Omnichannel support

Targets-oriented

CRM usage

Education

High school diploma

Associate/Bachelor preferred

Job description

Job Description

We are urgently looking for a Customer Service Representative (CSR) to support our customer support and sales operations. If you are a customer-focused, articulate, and target-driven communicator with strong problem-solving skills, we encourage you to apply!

Key Responsibilities

• Handle inbound and outbound customer inquiries across phone, email, and live chat channels in a professional and timely manner.
• Address customer concerns, resolve service issues, and maintain high standards of customer satisfaction and quality service.
• Meet or exceed key performance metrics, service level targets, and sales goals in a fast-paced environment.
• Maintain accurate customer interaction logs, records, and updates using the internal CRM or account management system.
• Promote company products or services effectively during customer engagements to drive resolution and account value.

Qualifications

• Education: High school diploma or equivalent (e.g., Senior High School, GED). An Associate's or Bachelor's degree in Business, Communications, Marketing, or a related field is an advantage (certifications in customer service, sales, or CRM tools are a plus).
• Experience: 1–2 years of experience in customer service, sales, or a call center/bpo setting preferred. Background in retail, banking, telecommunications, or service industries is a plus.
• Omnichannel Skills: Proven experience handling both inbound and outbound customer engagements via phone, email, or chat platforms.
• Performance-Driven: Demonstrated track record of meeting service quality metrics or sales targets in a fast-paced setting.
• Soft Skills: Excellent verbal and written communication skills, strong problem-solving ability, adaptability, and a customer-first mindset.