Multi-Channel Customer Support Specialist

Recruitify_HR; Pasay; On-site; PHP 390,600 - 580,320; Full time

Job summary

Recruitify_HR is seeking a customer service professional to deliver exceptional support across phone, email, and chat. You will resolve inquiries promptly, stay knowledgeable about our products, and document interactions to drive continuous improvement.

Ideal candidates possess excellent verbal and written communication, a customer-centric mindset, and thrive in a fast-paced, team-oriented environment in Pasay, Metro Manila.

Qualifications

• Bachelor's degree in a related field preferred.
• 35 years of experience in customer service.

Responsibilities

• Provide exceptional customer service through phone, email, and chat.
• Resolve customer inquiries and issues in a timely and professional manner.
• Maintain a thorough understanding of company products and services to effectively assist customers.
• Document customer interactions and provide feedback for continuous improvement.
• Collaborate with team members to enhance customer satisfaction and streamline processes.

Skills

Verbal communication

Written communication

Problem solving

Customer-centric approach

Team collaboration

Education

Bachelor's degree in a related field

Job description

Recruitify_HR is seeking a customer service professional to deliver exceptional support across phone, email, and chat. You will resolve inquiries promptly, stay knowledgeable about our products, and document interactions to drive continuous improvement.

Ideal candidates possess excellent verbal and written communication, a customer-centric mindset, and thrive in a fast-paced, team-oriented environment in Pasay, Metro Manila.