Customer Support Specialist - Multi-Channel & Policy

Recruitify_HR; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Recruitify_HR is seeking a customer service professional to be the first point of contact for customers and provide exceptional service. You will resolve inquiries and complaints via phone, email, and chat while maintaining accurate customer records.

The role requires 1–3 years in customer service, strong communication and interpersonal skills, and the ability to handle multiple tasks with attention to detail. A Bachelor’s degree or equivalent experience is preferred.

Qualifications

• Bachelor’s degree or equivalent experience is required.
• 1–3 years in customer service or related field is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to handle multiple tasks and prioritize effectively.
• Empathetic, patient, and detail-oriented personality traits are valued.

Responsibilities

• Act as the first point of contact for customers and provide exceptional service.
• Resolve customer inquiries and complaints efficiently through phone, email, and chat.
• Maintain detailed and accurate customer accounts and documentation.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Assist in the development of customer service policies and procedures.

Skills

Communication skills

Interpersonal skills

Prioritization

Education

Bachelor’s degree or equivalent experience

Job description

Recruitify_HR is seeking a customer service professional to be the first point of contact for customers and provide exceptional service. You will resolve inquiries and complaints via phone, email, and chat while maintaining accurate customer records.

The role requires 1–3 years in customer service, strong communication and interpersonal skills, and the ability to handle multiple tasks with attention to detail. A Bachelor’s degree or equivalent experience is preferred.