Client Experience Specialist

Recruitify_HR; Taguig; On-site; PHP 279,000 - 469,000; Full time

Job summary

Recruitify_HR is seeking a dedicated Customer Service professional to deliver exceptional service across multiple channels. You will assist customers with inquiries and complaints, maintaining accurate records of interactions and transactions while collaborating with teammates to ensure satisfaction.

The role requires strong communication, interpersonal skills, and a customer-focused mindset, with potential evening and weekend shifts in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• 5–8 years of experience.
• Strong communication and interpersonal skills.
• Customer-focused with a positive attitude.
• Able to work in a fast-paced environment and adapt to change.
• Working conditions may include evenings and weekends.

Responsibilities

• Provide exceptional customer service across channels.
• Assist customers with inquiries, complaints, and information.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team to improve customer satisfaction.
• Escalate complex issues to appropriate teams for resolution.

Skills

5–8 years exp

Strong communication

Interpersonal skills

Customer-focused

Education

High School Diploma or equivalent

Job description

Recruitify_HR is seeking a dedicated Customer Service professional to deliver exceptional service across multiple channels. You will assist customers with inquiries and complaints, maintaining accurate records of interactions and transactions while collaborating with teammates to ensure satisfaction.

The role requires strong communication, interpersonal skills, and a customer-focused mindset, with potential evening and weekend shifts in a fast-paced environment.