Customer Service Specialist - Multichannel Support & Growth

Fgc-944b970; Bacolod; On-site; PHP 300,000 - 480,000; Full time

Benefits offered by this job

Day 1 HMO

Competitive pay with incentives

13th month pay

Onsite medical support

Employee Engagement Events

Skills training

Job summary

FGC+ is seeking a Customer Service Representative (CSR) to provide timely and professional support across phone, email, chat, and indexing tasks. You will document interactions, handle inquiries efficiently, and contribute to service quality standards while maintaining customer satisfaction.

The role requires 1–2 years in customer service, strong English communication, and experience with CRM and order management platforms. A focus on accuracy and cross‑team coordination is essential for success.

Qualifications

• 1–2 years of experience in customer service.
• Strong verbal and written English.
• Experience handling calls, emails, and chat.
• Familiar with CRM and order management.

Responsibilities

• Handle inbound and outbound customer interactions via calls, email, and chat.
• Provide timely, accurate resolutions to customer concerns.
• Document interactions in the system with proper indexing.
• Process back orders and manage stock-outs per procedures.
• Coordinate with internal teams to resolve issues.
• Follow SOPs and compliance requirements.
• Maintain up-to-date knowledge of products and procedures.

Skills

Customer service

English communication

Multichannel handling

Time management

Tools

CRM systems

Ticketing tools

Order management platforms

Job description

FGC+ is seeking a Customer Service Representative (CSR) to provide timely and professional support across phone, email, chat, and indexing tasks. You will document interactions, handle inquiries efficiently, and contribute to service quality standards while maintaining customer satisfaction.

The role requires 1–2 years in customer service, strong English communication, and experience with CRM and order management platforms. A focus on accuracy and cross‑team coordination is essential for success.