Customer Experience Specialist - Multi-Channel Support

Recruitify_HR; Makati; Vor Ort; PHP 279.000 - 469.000; Vollzeit

Zusammenfassung

Recruitify_HR in Manila is seeking an experienced customer service professional to join our team. You will handle inquiries via phone, email, and chat, delivering solutions that enhance customer satisfaction.

You will manage customer records, collaborate with colleagues to improve efficiency, and stay current with product knowledge to assist customers effectively. Flexibility to work shifts including weekends is required.

Qualifikationen

• Bachelor’s degree in a relevant field.
• 3-5 years of experience in customer service
• Strong communication and interpersonal skills
• Empathetic, patient, and problem-solving oriented
• Ability to multitask and handle high call volumes
• Flexible to work in shifts, including weekends

Aufgaben

• Provide exceptional customer service via phone, email, and chat to resolve inquiries and issues.
• Manage and update customer accounts and records accurately in the system.
• Handle customer complaints and provide effective solutions to enhance satisfaction.
• Collaborate with team members to improve efficiency and customer experience.
• Stay updated with product knowledge to effectively assist customers.

Kenntnisse

Strong communication

Interpersonal skills

Customer service oriented

Empathetic, patient

Ausbildung

Bachelor’s degree in a relevant field

Jobbeschreibung

Recruitify_HR in Manila is seeking an experienced customer service professional to join our team. You will handle inquiries via phone, email, and chat, delivering solutions that enhance customer satisfaction.

You will manage customer records, collaborate with colleagues to improve efficiency, and stay current with product knowledge to assist customers effectively. Flexibility to work shifts including weekends is required.